Market Conduct and Consumer Protection

Market misconduct has been a persistent issue in financial markets for centuries. In recent years, the UAE has seen significant advancements in consumer protection and conduct risk management, driven by enhanced regulatory focus and legislation.

The Central Bank of the UAE (CBUAE) has introduced the Consumer Protection Regulation, setting clear expectations for financial institutions to achieve full compliance with transparency and suitability obligations. This regulation also emphasizes the importance of embedding company-wide practices that foster a consumer-centric culture.

The heightened focus on conduct risk across the financial services sector necessitates a holistic approach to managing and mitigating these risks. Companies must understand the impact of conduct risk on their products, distribution channels, and customer relationships.

BDO has partnered with UAE regulators to support financial institutions in meeting these regulatory requirements. We have developed a comprehensive range of services, including:

  • Consumer Protection Risk Assessments
  • Regulatory Review (including Annual Skilled Person Review)
  • Market Abuse and Insider Trading Reviews
  • Third Party Risk Management (TPRM)

Our team possesses an in-depth understanding of regulations, industry standards, and emerging best practices. BDO tailors its approach to the unique needs of each company, considering factors such as size, business model, and geographic reach. We look forward to partnering with you and invite you to contact us for a no-obligations discussion about your specific needs and challenges.

Your key contacts

Shivendra Jha

Shivendra Jha

Partner - Head of Advisory Services and International Liaison Partner (ILP)
View bio
Rahul

Rahul Samdani

Director - Forensic Services
View bio